The Ins And Outs of How We Do Business
Frequently asked questions
Which package should I go with?
We offer a wide range of packages offering piece of mind; covering both residential (apartments & houses) and commercial properties. Connect with us today and let us assist you with what you are looking for and we will share our professional experience.
Can I make a customizable maintenance package?
Yes, we customize packages as per our client’s requirements if they don’t find what they need in our current offered packages. We can add services such as periodic window cleaning or increase frequency of a service.
How many call-out does a maintenance package include?
Unlimited, we offer our maintenance contract clients unlimited call outs on their contract services as per the agreed upon services, if not stated otherwise.
Can I add other services after signing a maintenance contract?
Yes you can at any time, we offer other services such as periodic cleaning services, swimming pool and garden maintenance.
Are your services offered 24/7?
Yes, our maintenance contract clients have access to our 24/7 call center for emergency situations related to A/C, Plumbing & Electricity.
If not a contract client, we will do our best to answer to your needs during our office hours from Saturday to Thursday, from 9:00 AM to 6:00 PM.
Do you offer maintenance contracts for Corporates?
Yes, we have a range of current corporate clients ranging from offices to restaurants. After an evaluation, we will send a customizable package that fits with your company requirements.
After signing a Maintenance contract, is there other costs that might occur?
Yes, spare parts and A/C gas are an additional charge to the clients account that will be carried on once the client approves on the additional quoted cost. In addition, client can ask for additional jobs such as painting, tiling, cleaning and civil work in which we send quotation for pre-approval.
Do you cover Dubai only or other Emirates as well?
For Annual Maintenance Contracts, we currently only cover Dubai, but our Projects cover the whole UAE.
Do you offer Pest control services?
Yes, we offer Pest control services for both indoor and outdoor for both residential and corporate properties.
Do I have to sign a contract to get your services?
No, we offer our services at a set rate subject to client approval. Also note, our services are only carried within our working hours, from Saturday to Thursday, 8:00 AM to 6:00 PM, and to be scheduled at least 24 hours in advance.
What services can your handyman offer?
Our handyman can carry all the minor and major works related to A/C, plumbing, electricity, lights, carpentry, masonry, painting and installations.
Do you repair electronics?
Yes, covering A/C units, fixed electrical fittings such as sockets and property electrical control units, other electronics such as TV's or appliances should be sent to their manufacturers for an ideal fix.
What cleaning services do you offer?
We offer a variety of cleaning services, whether it is periodical or a one-time job:
- Interior & Exterior – Such as Window cleaning / Façade Washing / Sanitization
- Air Condition System – Duct Cleaning & Disinfection
- Deep Cleaning / Marble Polishing – Using advance machines and safe chemicals for the hardest dirt
- Periodic Scheduled Cleaning – Residential / Commercial / Swimming Pool / Garden
Do you offer Swimming Pool and Garden maintenance?
Yes, we have dedicated teams covering both swimming pool and garden maintenance, in addition to designing and constructing.
Do you offer other service than maintenance for Swimming Pool & Gardens?
Yes, we offer full services covering design, construction and maintenance.
Do you offer renovation & construction services?
Yes, being fully licensed and approved by most developers, we carry such scope of work, we offer renovation and construction services whether it is residential or commercial property.
Is H&L licensed to carry renovation and construction work in UAE?
Yes, being officially registered with Department of Economic Development in addition to many developers such as Emaar, Nakheel & Dubai Properties, we have many projects in our portfolio in different regions of UAE covering minor and major renovation and construction jobs.
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Billing & Pricing
We accept payments either by cash, cheque or bank transfers in favor of Hammers & Ladders Technical Services LLC.
Hammers & Ladders is registered under Federal Tax Authority in United Arab Emirates and is subject to VAT.
With a variety of clientele in our portfolio, we are in constant search on bettering our services to guarantee an Aced execution.